Privacy Policy

Last updated: October 1, 2026

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal Data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

The words whose initial letters are capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

Company (referred to as either "the Company," "We," "Us," or "Our" in this Privacy Policy) refers to Turfology LLC, Wilmington, NC.

Cookies are small files that are placed on Your computer, mobile device, or any other device by a website, containing the details of Your browsing history on that website among its many uses.

Country refers to: North Carolina, United States

Device means any device that can access the Service, such as a computer, a cell phone, or a digital tablet.

Personal Data (or "Personal Information") is any information that relates to an identified or identifiable individual. We use "Personal Data" and "Personal Information" interchangeably unless a law uses a specific term.

Service refers to the Website.

Service Provider means any natural or legal person who processes data on behalf of the Company. This includes third-party companies or individuals employed by the Company to facilitate the Service or assist the Company in analyzing how the Service is used.

Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

Website refers to Turfology, accessible from turfologync.com.

You means the individual accessing or using the Service.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. This may include, but is not limited to:

  • Full name

  • Phone number

  • Email address

  • Property address

  • Information about your lawn, turf, or landscape needs that you submit through our contact or quote request forms

Usage Data

Usage Data is collected automatically when using the Service. This may include Your Device's Internet Protocol address (IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, time spent on those pages, unique device identifiers, and other diagnostic data.

When You access the Service through a mobile device, We may also collect the type of device You use, Your mobile device's unique ID, Your mobile operating system, and the type of mobile browser You use.

Tracking Technologies and Cookies

We use Google Analytics to understand how visitors use Our Service. Google Analytics uses cookies, small files placed on Your Device, to collect standard internet log information and visitor behavior information in an anonymous form.

Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on Your device when You go offline, while Session Cookies are deleted as soon as You close Your web browser.

We do not currently use advertising, retargeting, or remarketing cookies. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent; however, if You do not accept Cookies, some parts of Our Service may not function properly.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

  • To respond to Your inquiries: to provide You with a quote, free lawn analysis, or information about our services.

  • To schedule and manage services: to coordinate appointments and provide the services You have requested.

  • To contact You: by phone, email, or text regarding your service request, appointment, or account.

  • For Service improvement: to analyze how visitors use Our Service and improve its content and functionality.

  • For other purposes: such as data analysis, identifying usage trends, and evaluating and improving Our Service.

We do not use Your Personal Data to send marketing communications unless You have expressly opted in to receive them, and You may opt out at any time.

Sharing Your Personal Data

We do not sell, rent, or trade Your Personal Data to third parties for marketing purposes.

Information submitted through Our contact and quote request forms is shared with ServiceAutopilot, Our customer relationship management (CRM) platform, which We use to manage leads, scheduling, and customer communications. ServiceAutopilot processes this information on Our behalf and is not permitted to use it for its own independent purposes.

We may also disclose Your Personal Data:

  • To comply with a legal obligation

  • To protect and defend the rights or property of the Company

  • To prevent or investigate possible wrongdoing in connection with the Service

  • To protect the personal safety of users of the Service or the public

  • With Your consent, for any other purpose

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy, or as needed to comply with legal obligations, resolve disputes, and enforce our agreements.

  • Customer and lead information (submitted through contact or quote request forms): retained for the duration of the customer relationship, plus up to 24 months after the relationship ends, to handle follow-up inquiries or resolve disputes.

  • Website analytics data (via Google Analytics): retained according to Google's standard retention settings, which We review periodically.

You may request information about how long We retain Your Personal Data by contacting Us.

Delete Your Personal Data

You have the right to request that We delete the Personal Data We have collected about You. You may contact Us at any time to request access to, correction of, or deletion of any Personal Data You have provided to Us.

Please note that We may need to retain certain information where We have a legal obligation or lawful basis to do so.

Disclosure of Your Personal Data

Law enforcement
Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities.

Other legal requirements
The Company may disclose Your Personal Data in the good faith belief that such action is necessary to comply with a legal obligation, protect the rights or property of the Company, investigate possible wrongdoing, or protect personal safety.

Security of Your Personal Data

The security of Your Personal Data is important to Us, but no method of transmission over the internet or electronic storage is 100% secure. While We use commercially reasonable means to protect Your Personal Data, We cannot guarantee its absolute security.

Children's Privacy

Our Service does not address anyone under the age of 13, and We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and believe Your child has provided Us with Personal Data, please contact Us.

Everything else in the policy stays the same. Want me to go ahead and adapt the Terms of Service to match this same template style too, or keep the version I drafted earlier?

Links to Other Websites

Our Service may contain links to other websites, such as our Google Business Profile, Facebook, or Instagram pages, that are not operated by Us. We strongly advise You to review the Privacy Policy of every site You visit. We have no control over and assume no responsibility for the content or privacy practices of any third-party sites.

Changes to This Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy, you can contact us:

Turfology LLC
Phone: (910) 617-4237
Email: Office@TurfologyNC.com